Pain Free Performance is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and store your personal data when you interact with us, whether in person, through our website, social media, or the TrueCoach app.

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1. Who We Are

Pain Free Performance
Based at MSC Performance, Birmingham, UK
Email: max@painfreeperformance.coach
Website: www.painfreeperformance.coach

We act as a Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

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2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Full name, date of birth

• Contact Data: Email address, phone number

• Health & Medical Data: Relevant injury or medical history (provided voluntarily for coaching/rehab purposes)

• Training Data: Performance goals, training preferences, exercise history

• Payment Data: Billing address, transaction history (processed securely via third-party platforms)

• Technical Data: IP address, browser type, device data (via website analytics or cookies)

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3. How We Collect Your Data

• When you contact us via the website, email, phone, or social media

• When you complete an intake form or consultation

• When using our services through platforms like TrueCoach

• When you make a purchase or booking

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4. How We Use Your Information

We use your data to:

• Provide coaching, treatment, and support services

• Communicate with you (e.g. bookings, progress updates)

• Process payments and manage your account

• Monitor and improve our services

• Comply with legal or regulatory obligations

We will only use your data where we have a lawful basis, such as consent, contractual necessity, or legitimate interest.​

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5. How We Store & Protect Your Data

Your personal data is stored securely using encrypted systems and secure platforms (e.g. TrueCoach, Stripe, etc.). Access is restricted to only those who need it to provide services.

We retain your data only for as long as necessary for service delivery and legal compliance.

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6. Sharing Your Data

We do not sell or rent your data. We may share your data with:

• Trusted service providers (e.g. payment processors, coaching platforms)

• Healthcare professionals (only with your explicit consent)

• Legal or regulatory bodies, if required by law

All third parties are required to respect your data and comply with UK data protection laws.

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7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion ("right to be forgotten")

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: max@painfreeperformance.coach

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8. Cookies & Website Analytics

Our website may use cookies and tracking technologies to improve user experience. You will be given the option to accept or decline non-essential cookies.

For more details, see our Cookie Policy.

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9. Third-Party Links

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please check their policies before sharing personal data.

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10. Changes to This Policy

We may update this policy occasionally. Changes will be posted on this page, and where appropriate, notified to you.

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Questions?

If you have any questions about this privacy policy or how we handle your data, please contact:

Pain Free Performance
Email: max@painfreeperformance.coach
 

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